Frequently Asked Questions

1. Where is my package?

After placing your order, it typically takes 1-3 business days (Mon-Fri) to process your order and 3-7 business days (Mon-Fri) for your package to be delivered. If these timeframes have passed and your package has not arrived, please Contact Our Customer Service for assistance.

2. Where can I find my tracking code?

Once your order has been shipped, you will automatically receive a Track & Trace code via email. Please check your spam folder, as our emails sometimes end up there. Note that it may take some time for the Track & Trace link to become active.

3. How can I track my order's progress?

You can track your order's progress using the Track & Trace number provided in your email. Enter your tracking number on our Track Your Order page to view the status of your delivery.

4. I am not satisfied with my package.

Please review our Return and Refund Policy for information on returning your package.

CONTACT INFORMATION

Store Name: Cleensy
Email: info@cleensy.com
Phone: +44 7700 100339
Contact form: Click here
Address:  J. Janonio g. 12A-1, LT-92252 Klaipeda, Lithuania
Company Registration Number: 306663592

Customer Service Hours:
Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 17:00

We respond to your inquiry within 24 hours.